Downloads & Refunds

Welcome to J.O. Ballance's download policy section. Here you can find all the details about how to download our books. Once your purchase is complete, you will receive an email with a link to download your book. If you have any trouble with the download, please contact our customer service for assistance. ​ We want you to be satisfied with your purchase, so if for any reason you are not happy with your book, please contact us within 7 days of purchase to request a refund. Please note that refunds are only available for purchases made directly from our website.